Privacy Policy | Solves Strips

At Solves Strips (operated by Vertex Wellness Supply), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, how we store it, and what rights you have over your information.

By using our website at solvesstrips.ca, you agree to the practices described in this policy. If you do not agree, please discontinue use of the site.

1. Who We Are

Solves Strips is a Canadian wellness brand offering oral strip supplements, including electrolyte and melatonin products. Our business is operated by Vertex Wellness Supply. For any privacy-related questions, contact us at vertexwellnesssupply@gmail.com.

2. Information We Collect

We collect information in two ways: information you provide to us directly, and information collected automatically when you use our site.

Information you provide:

Name and email address (when creating an account or submitting a contact form)
Shipping and billing address (when placing an order)
Payment information — processed securely by our payment provider; we do not store full card numbers
Order history and purchase details
Messages or inquiries submitted through our contact form

Information collected automatically:

Browser type, operating system, and device information
IP address and general geographic location (country/province)
Pages visited, time spent on site, and referring URL
Cookies and local storage data (see Section 7 for details)

3. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders, including sending order confirmations and shipping updates
Manage your account and provide customer support
Respond to inquiries submitted through our contact form
Improve our website, products, and overall shopping experience
Send you promotional emails or updates — only if you have opted in; you may unsubscribe at any time
Detect and prevent fraud or unauthorized activity
Comply with legal obligations applicable in Canada

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. What We Store

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. Specifically:

Account information — retained for as long as your account is active; deleted upon request
Order records — retained for a minimum of 7 years for tax and legal compliance purposes
Contact form messages — retained for up to 12 months, then deleted
Cart data — stored in your browser's local storage only; we do not save abandoned carts on our servers
Session data — temporary; cleared when you close your browser

Payment card details are never stored on our systems. All payment processing is handled by our third-party payment provider under their own PCI-compliant security standards.

5. How We Share Your Information

We only share your personal information with third parties in the following limited circumstances:

Fulfillment and shipping providers — your name and shipping address are shared with our logistics partners solely to deliver your order
Payment processors — your payment details are handled directly by our payment provider and are subject to their privacy policy
Analytics providers — we may use anonymized, aggregated analytics tools to understand site traffic; no personally identifiable information is included
Legal requirements — we may disclose information if required to do so by law or in response to a valid legal request from a government authority

All third-party service providers are contractually required to keep your information confidential and use it only for the services they provide to us.

6. Your Rights

As a resident of Canada, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, including:

Access — you may request a copy of the personal information we hold about you
Correction — you may request that we correct inaccurate or incomplete information
Deletion — you may request that we delete your personal information, subject to legal retention requirements
Withdrawal of consent — you may withdraw consent to marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly
Complaint — you have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated

To exercise any of these rights, contact us at vertexwellnesssupply@gmail.com. We will respond within 30 days.

7. Cookies & Local Storage

Our website uses cookies and browser local storage to enhance your experience. Here is what we use:

Cart storage — your cart items are saved in your browser's local storage so they persist between visits. This data stays on your device and is not transmitted to our servers.
Session cookies — used to keep you logged into your account during a browsing session. These expire when you close your browser.
Authentication cookies — used to remember your login state if you choose to stay signed in.
Analytics cookies — if analytics tools are used, they may set cookies to track aggregate, anonymized site usage. No personally identifiable information is included.

You can control cookie settings through your browser preferences. Disabling cookies may affect some site functionality, such as keeping items in your cart.

8. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

HTTPS encryption for all data transmitted between your browser and our site
Secure, access-controlled storage for any server-side data
Payment processing handled entirely by PCI-compliant third-party providers

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that poses a significant risk to your rights, we will notify affected individuals as required by applicable law.

9. Third-Party Links

Our website may contain links to third-party websites, including our social media profiles on Facebook, Twitter, and Instagram. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website and products are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our site after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: vertexwellnesssupply@gmail.com
Contact form: solvesstrips.ca/contact